Same here. Half of our shipment in the plain boxes was fine....4 out of the 6 Vampire Castles in the Lego boxes were terribly crushed. We don't sell complete sets, so it really does not matter, but this seems to be the TRU way now!jefflord wrote:I received most of the rest of my B2G1 free order today ... I'm just waiting on one more set.
Appx half of my sets arrived in plain boxes with air pillows inside to cushion the sets. All of the plain boxes were the same size, but the number of sets inside varied from 1 to 3. Though it was wasteful packaging (and not the way Amazon would ever do it), all of the sets shipped in this manner arrived in very good shape.
The other half of my sets arrived in the boxes Lego uses when they ship sets to TRU (you may have seen these in a store aisle sometime). It appears that TRU staff simply relabeled these boxes and sent them on to me. Unfortunately, these boxes do not contain any padding. They apparently are designed to fit various Lego sets quite tightly, which I'm guessing works for Lego at a wholesale level. But I don't think these boxes were meant to be used for retail commercial shipments via shippers like UPS or FedEx. It is just a hunch, but I suspect the Lego company would not be very happy to learn that TRU shipped out some of its sets this way.
I received 5 of these boxes. The flaps on 3 of them had not been resealed and were held together only by a sticker packet that held my invoice. Fortunately, the sets are so tightly packed within the boxes that there was no real danger they would fall out. The corners of 2 of the 5 boxes were crushed. The bottom side of a third box was also crushed. And the large side of 2 of the boxes was partially collapsed, as if a very heavy but smaller box had been placed on top of it.
My hunch is that these boxes were pristine and undamaged when they arrived at TRU's facilities. That is pure conjecture ... I don't have any evidence for it, so I could be wrong. And I'm trying hard to be objective and not just a knee-jerk TRU basher. But I'm not going to make excuses for them either. And though it is not evidence of what happened this time, the sets I have received from orders with Lego.com are among the best packaged goods I have ever received from any company.
I'm going to return 4 of the 10 sets that arrived in these boxes. 2 of the 4 damaged boxes are badly crushed and look like the sort of thing you would expect to see on a heavily discounted "as is/damaged goods" shelf.
This is probably a lot more info than anyone wanted, but I thought I would add it to help fill out the record that has been built in this thread. Let me know if you have any questions.
King
