Strange Experience Ordering From TRU.com

Discuss about retailers that carries LEGO products here! Got a LEGO Product Find or Polybag Find from a store? Share it with us. It can be a new or even a really old retired set!
Post Reply
bartthecartoon
I'm New !
Posts: 4
Joined: Mon Aug 13, 2012 6:28 pm
Location: USA

Strange Experience Ordering From TRU.com

Post by bartthecartoon » Thu Feb 14, 2013 5:42 pm

I went to TRU.com a few days ago to place an order for:
Lego Hobbit Mirkwood Elf Guard (x3)
Lego Hobbit Riddles for the Ring
Lego Hobbit Barrel Escape

Instead of sending me the Mirkwood Elf Guards, They sent me:
-Shelob Attacks
-Escape from Mirkwood Spiders
-Gandalf Arrives

I got the other 2 items that I ordered. It's really strange, because the invoice has the items that I ordered on it. I can't really complain since they replaced $15 worth of stuff with $73 worth. However, none of the extra sets that they sent me have generic characters in them, so extras don't do me much good...

Zeya
Royal Guardian
Royal Guardian
Posts: 642
Joined: Thu Nov 18, 2010 6:00 pm
Location: San Jose, California, USA

Re: Strange Experience Ordering From TRU.com

Post by Zeya » Thu Feb 14, 2013 5:53 pm

The right thing to do would be to inform them of the error and let them send you what you ordered. You could take it to the store with the receipt and they can probably help you there, maybe avoid the hassle of labeling/taping/shipping the box back.

bartthecartoon
I'm New !
Posts: 4
Joined: Mon Aug 13, 2012 6:28 pm
Location: USA

Re: Strange Experience Ordering From TRU.com

Post by bartthecartoon » Thu Feb 14, 2013 6:12 pm

Yeah, I'll send them an email and see what they want me to do.

vhn2dmd
Citizen
Citizen
Posts: 44
Joined: Tue Oct 30, 2012 8:12 pm
Location: us

Re: Strange Experience Ordering From TRU.com

Post by vhn2dmd » Thu Feb 14, 2013 9:39 pm

I ordered almost the same exact thing 2 weeks ago... Instead of 3 elf gaurds I got 3 mining quads so you lucked out. They could only give me store credit because the mining quads were not on the receipt. The Elf guards were the whole reason why I even made the order! I'm never ordering from TRU again

User avatar
The-Daryl
Knight
Knight
Posts: 417
Joined: Wed Oct 24, 2012 12:01 am
Location: Arizona, USA

Re: Strange Experience Ordering From TRU.com

Post by The-Daryl » Fri Feb 15, 2013 12:52 pm

The saddest part of this is whoever ordered those three sets probably got 3 mirkwood elves instead.

And wow that's crazy they could only give you store credit, vhn2dmd, especially since it was their shipping error/mistake.

Post Reply

Who is online

Users browsing this forum: No registered users and 0 guests